File event log

Real-time event log for file uploads

Challenge

Users lacked visibility into file processing status, leading to confusion and support tickets. The absence of real-time feedback meant users often re-uploaded files or contacted support unnecessarily. This created operational overhead and degraded user experience.

Solution

We designed and implemented a comprehensive event log system that provides real-time updates on file processing. The interface shows detailed status information, progress indicators, and actionable error messages, giving users complete transparency into the system.

Impact

The File Event Log dramatically reduced support burden and improved user confidence in the platform.

73%

Reduction in file-related support tickets

4.8/5

User satisfaction rating

45 seconds

Average time to issue resolution

Real-time event log for file uploads

Role
Design Lead
Collaborators
Alex Kim, Jordan Taylor
Tools
Figma, TypeScript, React, Next.js